HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 48 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff will pack and ship your order within 48 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1-2 business days after the day you placed your order. Most packages are prepared within 48 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Monday - Friday (excluding major holidays and weekends). After placing your order, your package should be shipped out within 2-3 business days after your order is placed, and you will receive an email with the tracking number soon after. DHL is our primary carrier for U.S customers and for customers in countries/regions such as Australia and New Zealand. Depending on where you live, packages are delivered within 7-10 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1-2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally and to almost all countries. You will receive your shipment 7-10 days after the order is shipped. All orders are shipped out within 48 hours.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
I RECEIVED A DAMAGED ITEM, DUTIES/TAXES WERE COVERED?
In some countries duties and taxes need to be paid such as the EU. We understand your frustration regarding the damaged item; however, as we have already covered the duties and taxes on your behalf, we regret to inform you that we are unable to issue a refund on any damaged goods.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
Do you still have a question? Send us an email via customerservice@britishcravings.com and we'll get back to you within 24-48 hours.