TERMS & CONDITIONS
OVERVIEW
This website is operated by BritishCravings.com. Throughout the site, the terms "we", "us" and "our" refer to Brit-Cravings Ltd. Brit-Cravings Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given consent for any minor dependants to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.
SECTION 3 - AVAILABILITY & DELIVERY
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We aim to dispatch your order within 3 working days of receipt. Delivery should take approximately 2 to 10 working days from dispatch (most European destinations 2–5 working days; non-European 4–10 working days). UK weekends and Bank Holidays are not classed as working days. Delivery times are estimates and not guarantees, as we rely on third-party couriers.
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Delivery times may be longer for certain products. Please contact us if your order does not arrive in good time.
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If a product is out of stock, we will offer you a refund.
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Product images are for illustrative purposes only. Packaging, recipes, and weights may vary from time to time. You will always receive the current product available at the time of your order.
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The weight shown includes packaging.
SECTION 4 - RISK & TITLE
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Products are at your risk from the time of delivery.
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Ownership of the products passes to you only once we have received full payment, including delivery charges.
SECTION 5 - PRICES & PAYMENT
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Prices include VAT (except Norway and Switzerland, where DHL may charge VAT at import). Delivery costs are calculated before checkout.
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Prices may change at any time but not for orders already confirmed.
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If a pricing error shows a lower price, we may cancel your order or contact you before dispatch. We are not obliged to supply at the incorrect (lower) price if the error is obvious.
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If a higher price was incorrectly displayed, we will refund the difference.
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Payment is taken at checkout.
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We accept GBP, EUR, USD, AUD, and CAD. Currency conversion rates are set at the time of card authorisation. We are not responsible for currency fluctuations.
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Chocolate and confectionery sent to hot climates is at your own risk. Orders are shipped in ambient packaging, not chilled.
SECTION 6 - ZERO TOLERANCE POLICY
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We expect all communications with our staff to be courteous and respectful.
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Threatening or abusive behaviour will result in termination of communication and blocking of future contact.
SECTION 7 - PRODUCTS OR SERVICES
Certain products may be available only online and in limited quantities. We make every effort to display accurate images and details but cannot guarantee device display accuracy.
We reserve the right to limit sales to any region or customer, discontinue any product, or amend descriptions at any time.
SECTION 8 - BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders. You agree to provide accurate billing and contact information and keep it updated.
SECTION 9 - RETURNS & REFUNDS
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Cooling-off period: You may cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013. Goods must be returned in their original condition. Refunds will be processed within 14 days of receipt of returned items.
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Defective products: If goods are defective, we will refund or replace them and reimburse delivery and return costs.
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Breakages: Photographic evidence is required. If damage is confirmed to have occurred in transit, we will refund in full.
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Expired goods: Photographic evidence is required. If confirmed, we will refund in full.
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Refund timelines: Refunds are issued to the original payment method. Claims must be made within 25 days of dispatch (DHL, ParcelForce, UPS) or within 8 weeks for untracked small packets.
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Refunds on shipping costs are only issued if the entire order is returned within the statutory cancellation period, or if the goods are faulty.
SECTION 10 - SAFE PLACE DELIVERIES
If you instruct a courier to leave goods in a “safe place,” you accept responsibility for any subsequent theft, loss, or damage once delivery is confirmed. Courier proof of delivery (photo, GPS scan, driver notes) will be deemed conclusive.
SECTION 11 - IMPORT DUTY & CUSTOMS
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Orders delivered outside the UK may incur import duties/taxes payable by you. We cannot predict these amounts and have no control over them.
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You must comply with all applicable import laws of your country.
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Certain bovine goods are regulated under the Bovines and Bovine Products (Trade) Regulations 1999. Exports require veterinary certification.
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For EU deliveries, the courier acts as your customs broker and clears goods on your behalf.
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We strongly recommend that you check with your local customs agency before placing your order. Customs rules vary by country, and it is your responsibility to ensure you are aware of any fees, restrictions, or maximum order values before ordering. Delays caused by customs clearance are not included in our delivery timings.
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For USA orders: customs duty is calculated and paid at checkout. You will not need to pay customs directly, as we remit the duty to the US government on your behalf.
SECTION 12 - EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)
We are not liable for delays or failures caused by circumstances beyond our control, including but not limited to strikes, natural disasters, wars, epidemics, or government restrictions. Obligations are suspended during such events.
SECTION 13 - PROHIBITED USES
You may not use our site or products for unlawful purposes, including violating copyright laws or transmitting harmful code.
SECTION 14 - LIABILITY
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Nothing in these Terms affects your statutory rights.
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We do not limit liability for death, injury caused by negligence, or fraud.
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To the fullest extent permitted by law, we disclaim all liability for indirect, special, or consequential losses, including loss of profits, goodwill, or data.
SECTION 15 - INTELLECTUAL PROPERTY
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Website design, text, images, and graphics are copyright © BritishCravings.com. All rights reserved.
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Trademarks remain the property of their owners.
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You may not copy, reproduce, or modify website content without written consent.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Brit-Cravings Ltd against claims arising from your breach of these Terms or violation of laws or third-party rights.
SECTION 17 - SEVERABILITY
If any provision is found unenforceable, the remainder will continue in full force.
SECTION 18 - TERMINATION
We may suspend or terminate your access to our site if you breach these Terms.
SECTION 19 - ENTIRE AGREEMENT
These Terms, our Privacy Policy, and referenced documents form the entire agreement between you and us.
SECTION 20 - GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time. Updates will apply to future orders unless required by law to apply retrospectively.
SECTION 22 - COMPANY INFORMATION
Brit-Cravings Ltd
Registered in England and Wales
Company Number: 15529969
Registered Address: Unit 11 Birchfield Way, Telford, TF3 5BZ
SECTION 23 - CONTACT INFORMATION
Questions regarding these Terms should be sent via our Contact Us page.