TERMS & CONDITIONS
OVERVIEW
This website is operated by BritishCravings.com. Throughout the site, the terms "we", "us" and "our" refer to Brit-Cravings Ltd. Brit-Cravings Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given consent for any minor dependants to use this site. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in immediate termination of your access to our Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.
SECTION 3 - ACCURACY OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk. Historical information may not be current and is provided for reference only.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time. We shall not be liable for any such modifications or discontinuation.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and in limited quantities. Returns or exchanges are subject to our Returns Policy. We make every effort to display accurate product images and colours but cannot guarantee display accuracy on your device.
We reserve the right to limit sales to any person, geographic region or jurisdiction and to discontinue any product at any time. All descriptions and pricing are subject to change at any time without notice. Offers are void where prohibited by law. This does not affect your statutory rights.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order. Restrictions may apply per account, credit card, or address. In the event of changes or cancellations, we may notify you using the contact information provided. You agree to provide accurate billing and contact information and to update this as necessary.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools without monitoring or control. Use of such tools is at your own risk and subject to the terms of the third-party provider.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for third-party websites linked on our site. Please review their policies before engaging in any transactions. Any concerns should be directed to the respective third party.
SECTION 9 - USER COMMENTS AND FEEDBACK
By submitting comments or feedback, you grant us the right to use them without restriction. We are not obliged to maintain comments in confidence or respond. You agree that your submissions will not violate any rights of third parties or contain harmful content. You are solely responsible for any comments you make.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, which complies with UK GDPR. Please review it for details on how we collect, use and protect your data.
SECTION 11 - ERRORS AND INACCURACIES
Occasionally there may be errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such information at any time without prior notice.
SECTION 12 - DELIVERY AND DAMAGES
Once your parcel has been despatched, risk of damage passes to the carrier, but we remain responsible for ensuring the goods arrive in satisfactory condition. If your items arrive damaged, please contact us within 48 hours of receipt to arrange a replacement or refund, in accordance with your statutory rights.
Safe Place Deliveries
By selecting or instructing a “safe place” for delivery (including but not limited to: porch, shed, garage, behind bin, neighbour, or any other unattended location), you acknowledge and accept that:
Waiver of Signature – You waive the requirement for a signed proof of delivery, and the courier may deliver without obtaining a signature.
Transfer of Risk – Risk and responsibility for the goods pass to you immediately once the courier confirms delivery to your nominated safe place. This includes theft, loss, damage, or removal by any third party.
Proof of Delivery – Courier records (including GPS scan, photo, or driver notes) shall be deemed conclusive evidence of delivery to the nominated safe place.
Incorrect or Unsafe Location – If the courier fails to deliver to the safe place you nominated and leaves the parcel elsewhere without your consent, our standard delivery terms will apply and we will take reasonable steps to resolve the issue.
By providing a safe place instruction, you accept that any subsequent loss, theft, or damage is solely your responsibility.
SECTION 13 - CONSUMER CANCELLATION RIGHTS
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from the day after you receive your goods. You must inform us in writing and return the goods in their original condition within 14 days. We will issue a refund within 14 days of receiving the returned goods. This right does not apply to certain perishable goods.
SECTION 14 - RETURNS AND REFUNDS
Please refer to our Returns Policy for full details. Refunds will be processed in accordance with UK consumer law.
Refunds on shipping costs will only be issued in cases where the entire order is returned within the statutory cancellation period, or if the goods are faulty. If a parcel is refused or rejected by customs or the customer due to non-payment of import duties or taxes, the original shipping costs will not be refunded.
SECTION 15 - PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes or violating any laws. Breach of these terms may result in termination of access to our services.
SECTION 16 - LIABILITY
Nothing in these Terms limits your statutory rights. Goods must be as described, of satisfactory quality, and fit for purpose. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded under law.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Brit-Cravings Ltd and its affiliates from any claim arising out of your breach of these Terms or your violation of any law or third-party rights.
SECTION 18 - SEVERABILITY
If any provision is found unenforceable, the remainder will continue in full force and effect.
SECTION 19 - TERMINATION
These Terms remain effective until terminated by either party. We may terminate your access if you violate these Terms.
SECTION 20 - ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any additional policies, constitute the entire agreement between you and us.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 22 - CHANGES TO TERMS
We reserve the right to update these Terms at any time. It is your responsibility to review this page periodically for changes.
SECTION 23 - COMPANY INFORMATION
Brit-Cravings Ltd Registered in England and Wales Company Number: 15529969 Registered Address: Unit 11 Birchfield Way, Telford, TF3 5BZ
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via the Contact Us page on our website.